Yardi Virtuoso Connectors: What We Know Today
September 23, 2025
In today’s leasing environment, speed is everything. Prospects expect answers in minutes, not business hours, and operators face mounting pressure to respond faster, quote accurately, and convert interest before renters move on. RealPage’s new AI Leasing Agent was designed to meet that moment: a fully embedded, 24/7 prospect engagement specialist that operates inside existing workflows to accelerate the leasing journey from first contact to signed lease without adding staff or re-engineering processes.
Multifamily teams are busier than ever. Walk-ins, phone inquiries, renewals, and resident needs compete with lead follow-ups and tour scheduling. The result: delayed responses, missed opportunities, and inconsistent prospect experiences.
RealPage’s AI Leasing Agent addresses these operational bottlenecks by taking on core leasing interactions and administrative steps that typically require constant human attention. Instead of simply answering FAQs, the agent actively advances the lead toward application and lease completion.
By handling these functions continuously and consistently, the AI Leasing Agent improves responsiveness, creates continuity, and ensures no lead goes cold.
One of the most significant differentiators is that the AI Leasing Agent is directly integrated into Knock CRM and RealPage’s data systems. Pricing, availability, building policies, unit status, and leasing workflows are pulled from — and written back into — the systems operators already use.
No duplicate configuration.
No disjointed platform sitting off to the side.
No separate knowledge library to manage.
Leasing teams maintain visibility and control, with the ability to tag in or out of conversations as needed. The AI performs as a true extension of the team, operating within established workflows rather than forcing new ones.
The AI Leasing Agent initiates the prospect relationship, but its value doesn’t end once an applicant is ready to move forward. Because it operates within RealPage’s broader Lumina AI ecosystem, key momentum carries through the rest of the leasing lifecycle.
When a prospect becomes an applicant, the Leasing Agent triggers handoffs to the relevant Lumina AI roles:
The handoff is data-driven and automated, ensuring downstream tasks aren’t delayed or lost. The foundation is the Lumina AI Data Platform — the connective layer that prevents missed steps, duplicate entry, and fragmented communication across departments.
Leasing is a regulated, sensitive exchange. Pricing, availability, eligibility, and compliance must be handled accurately and fairly. RealPage built the AI Leasing Agent within its AI Governance Framework to ensure transparency, accountability, and human oversight.
Operators retain full auditability into the agent’s decisions and communications, and every interaction can be reviewed, overridden, or escalated. The result is automation with guardrails that is structured for operational confidence rather than experimentation.
The challenges driving the need for intelligent leasing automation are now universal:
By taking on time-sensitive conversations, repetitive scheduling, information delivery, and progress tracking, the AI Leasing Agent allows onsite teams to refocus on what is uniquely human: relationship-building, high-intent leads, onsite experiences, renewal strategy, and resident satisfaction.
Automation becomes the engine. Humans become the differentiator.
The future of leasing will hinge on operators’ ability to meet renters where they are, at any hour, across any channel, and with consistent, accurate information that moves them forward. RealPage’s AI Leasing Agent sets a new benchmark for that standard by embedding intelligence directly at the point where conversions are made or lost. Rather than functioning as a chatbot, a standalone automation tool, or an outsourced lead handler, it operates as a genuine participant in the leasing workflow. It understands pricing, unit availability, eligibility requirements, and the steps needed to progress from inquiry to lease execution.
Most importantly, the AI Leasing Agent functions continuously, ensuring leasing momentum doesn’t pause when offices close, staff are touring units, or teams are focused on resident priorities. Inquiries are answered with immediacy, tours are scheduled, quotes are generated based on real-time data, and applicants are guided through the process with clarity and confidence. Tasks that typically strain bandwidth, like follow-ups, data capture, or tracking conversions, happen in the background, with full visibility for onsite teams.
The result is a leasing cycle that becomes shorter, cleaner, and far more measurable. Leads are nurtured instead of lost, information stays accurate, and next steps are handled automatically. Operators gain the responsiveness and consistency that today’s leasing climate demands without adding headcount or relinquishing control.
Operators adopting AI aren’t seeking novelty, they’re seeking relief. Relief from missed leads. Relief from administrative load. Relief from hours spent chasing follow-ups. Relief from inconsistent responses that degrade conversion performance.
RealPage’s AI Leasing Agent delivers that relief in a form that works with the systems, processes, and reporting models multifamily organizations already rely on.
It keeps the leasing office responsive when staff are touring, closing, helping residents, or simply off the clock. And by handling foundational steps, it frees teams to deliver what no model, at any level, can replicate: human connection.
With efficiency running in the background, leasing staff can invest their energy where it creates real value.
AI is no longer a curiosity in the leasing office. It’s quickly becoming the mechanism that ensures every lead is captured, every follow-up is completed, every quote reflects real data, and every step toward move-in remains unbroken.
RealPage’s AI Leasing Agent isn’t just reacting to that shift. It is defining it.
For operators, it represents an inflection point: the moment where leasing productivity scales without stretching people beyond capacity and where technology finally carries the operational weight that only humans have shouldered until now.